Projects/Knowledge and coordination
Company knowledge and cross-team work in one place
Two systems for internal operations: AI access to procedures and documents, and automatic coordination of tasks between departments.
- 01AI Knowledge Management SystemAI system for internal knowledge management
- 02Cross-Team Workflow & Coordination SystemIntelligent cross-team process management system
What was not working and what we built
AI system for internal knowledge management
AI Knowledge Management System
The problem
Information is spread across different systems, files, emails and people. Current procedures, requirements and decisions are hard to find, especially when work crosses several departments.
The solution
An internal AI system that gives fast access to company knowledge and acts as a smart assistant for employees.
- Less time searching
- Easier onboarding
- More consistent procedures
Key features
- Connected documents, procedures and instructions
- AI search in natural language
- Answers that cite the source and document version
- Access by role and department
- Support for multiple languages
- Central management of instructions
- Connection to other internal AI systems
How it works in practice
„What is the procedure for handling a complaint from a key client?“
AI finds the relevant instructions and shows the steps, the people responsible and the current rules, citing the official documents.
Intelligent cross-team process management system
Cross-Team Workflow & Coordination System
The problem
Coordination between teams runs through emails and chats, priorities keep shifting, and checking the status of any task means looking in several channels.
The solution
A system for processes between departments that automatically coordinates tasks, responsibilities, deadlines and escalations.
- Less coordination by email
- Faster problem solving
- Clear ownership between departments
Key features
- A central register of cross-team tasks
- Automatic assignment based on the process
- A clear owner for every activity
- Deadlines, priorities and dependencies between departments
- Automatic notifications and escalations
- A history of decisions, changes and approvals
- A dashboard for delayed and blocked processes
How it works in practice
Sales needs an urgent decision on a client order. The system creates a task for the responsible team, sets a deadline, tracks progress and notifies everyone involved. If it is delayed, it escalates to the right manager.
Every employee knows what to do and who owns it
The knowledge base shows how something is done, and the workflow tracks who does it and by when. The two systems connect with each other and with other internal AI solutions.
- Integration with the existing systems
- Shared data and rules
- Each new system is rolled out faster
Do you have similar processes?
Let’s look at how your business works and show you which processes can be automated and with what result.