AI agents and assistants for business

AI agents and assistants for your business.
Up and running in 1–3 weeks.

For management, sales, customer service and complaints – inside your business systems, portals and websites.

We understand your business. We build the solution. We deploy it at lightning speed.

Request a demo See the types of agents
AI agent · Mission Point
„What is waiting for me today – tasks, approvals, signals?“„Show the sales and the overdue receivables for this month.“„Prepare the information about the client before the meeting.“„Check the status of my order.“
Manager’s boardTuesday · 07:30
8awaiting approval · 2 urgent
23orders today · +4 vs yesterday
4signals from the agent
Offer for Client C · Salesawaits approval
Invoice 1066 · Accountingoverdue · reminder ready
Onboarding: new colleague · HRin progress · 3 of 5 steps
Complaint 77 · Serviceresolved yesterday
Signal: SKU-204 will run out in 4 days at the current sales. A draft order to the supplier is ready for approval.
Agent · steps
  1. Collects tasks from CRM, ERP and the calendar
  2. Sorts them by deadline and owner
  3. Prepares the approvals and the reminders
  4. The board is ready · 07:30

Sample tasks and results

Assistant or agent

What does this mean in practice?

An AI assistant finds and prepares. An AI agent carries out actions. Both work inside your systems and with your data.

AI assistant

Answers, finds and prepares when you ask it

Works in a chat on the website, in the portal or next to your team. Answers from your documents and data, finds information and prepares texts. The action stays with a person.

  • A client asks in the portal „where is my order“ and gets an answer from the ERP data
  • A manager asks „which invoices are overdue“ and gets a report with the source
  • A salesperson asks „prepare me for the meeting with Client B“ and gets a short brief

Suitable when the questions repeat and the information is scattered across systems and documents.

AI agent

Gets a task and completes it from start to finish

Reads from the systems, decides by set rules and performs the steps: creates a record, places an order, opens a case, sends an email. At the critical steps it stops and asks a person for approval.

  • A note after a meeting becomes a CRM record, an order to the warehouse and a draft email to the client
  • A complaint email becomes an open case with an owner, a deadline and a checked order
  • Every morning it prepares the manager’s board: approvals, overdue items, signals

Suitable when one process repeats and passes through several systems and people.

In both cases the agent works inside your systems with rights you define, a person approves the critical steps and every action is logged. See „Control and security“.

You do not need to know in advance which type of solution you need. We look at the task and propose the suitable option.

Who it is for

Where does your team lose the most time?

Owner or manager

You need a number, a report or a status and have to ask three people and wait a day. The agent answers from the data in your systems.

Sales team

Salespeople spend hours on CRM administration instead of talking to clients. The agent fills in, reminds and prepares.

Customer service

Many repeating questions in the portal, by email and by phone. The agent answers the typical ones and hands the rest to a person.

Operations and administration

Complaints, requests and documents arrive in different channels and get lost. The agent structures them into one case with a responsible person.

Examples of agents

See what your agent can take over.

Five examples for management, sales and service, not a closed list: every agent is built around your real process. Try the demos with sample data – write to the agent or pick one of the suggested questions.

01

Executive agent

Reports and information for owners and managers – from the data that is already in the company.

What it does

  • Prepares a management report on request: turnover, receivables, orders, stock – by period, client or product
  • Answers questions such as „which clients are late with payments“ with the source of the data
  • Compiles a weekly summary from several systems into one document
  • Finds the current version of a document, procedure or contract
  • Sends the report as PDF or table to the right people

Works with

ERPCRMSpreadsheetsDocumentsEmail

Suitable for

Owners, managing directors and heads of department who wait for information from several people.

Example: report from a prompt for a trading company

Management dashboard

October 2026 · data from ERP and CRM
Turnover this month184 300 лв+9% vs September
Overdue receivables41 200 лв6 clients
Items in stock1 24018 below minimum
ClientTurnoverStatus
Client A52,400 BGNactive
Client B38,100 BGNactive
Client C27,300 BGNoverdue invoice
Client D17,900 BGNnew
E
Executive agentonline · reads ERP and CRM
Demo with sample data

Ask for a report and the agent will build it from the sample ERP and CRM data.

The demos run with sample data in your browser. A real agent is connected to your systems and works with your rules, prices and clients.

Integrations

Works with the systems you already use.

We connect the agent through the official integrations and APIs of your systems. You do not change your software, and the agent only gets the access it needs for its tasks. We confirm the specific systems and the way of connecting on the first call.

  • CRMclients, deals, tasks, history
  • ERPorders, invoices, stock, receivables
  • Email and calendarincoming requests, replies, meetings
  • Documents and spreadsheetsprocedures, contracts, price lists, reports
  • Website and B2B portalchat, forms, client accounts
  • Internal databaseswith read-only or limited access
Who is behind the service

Business and technology expertise in one team.

We combine experience in management, organisational processes and AI development. We understand the task, propose the solution and implement it in the real work of the company.

We take on the preparationWe do not expect a ready brief. We clarify the needs, propose the solution and take on 90% of the preparation.
We implement at lightning speedAI assistants and agents in action in 1–3 weeks.
We drive the projectWe keep communication, coordination and the next steps clear throughout the project.
We stay availableWe support you after go-live and propose improvements.
How it starts

From the first call to a working agent in 1–3 weeks.

  1. 1

    First call

    We go through the process you want to hand over, who takes part in it and which systems hold the data. We tell you honestly whether an agent is the right solution.

  2. 2

    Offer with scope, timeline and price

    The price depends on the number of tasks, the systems to connect and the control you require. You get an offer with a fixed scope and timeline before any work starts.

  3. 3

    Build and pilot

    We build the agent, connect it to the systems and run it with your team on real cases, with a person approving the critical steps.

  4. 4

    Live and support

    You get a working agent, documented access rights and a log of its actions, plus a trained team. After launch we take care of the agent's support and improvements.

Control and security

You decide what the agent may do.

Every agent works with explicitly set rights, approval for the critical steps and a full log. Where the data is stored and processed we define for each solution in advance and write it in the offer.

  • Access rightsread-only or limited access, per system and per task
  • Human approvalfor sending to clients, payments and changes in the systems
  • Log of actionswho asked what and what the agent did, with the source
  • Change at any timewe extend the tasks and the access as your business develops
Implemented projects

See how we did it for our clients

Therma NumeraHotel and spa

Therma Numera

The AI assistant Timi informs guests and guides them to bookings.

See the project →Harmony GroupReal estate

Harmony Group

An AI assistant for residential projects that hands buyers over to sales.

See the project →KAMAXBlinds and awnings

KAMAX

"Kami" helps customers choose the right product.

See the project →
All projects →How we implement AI in business →
Questions

What clients ask before they start.

Can an AI agent prepare management reports from our company data?

Yes. The Executive agent connects to your ERP, CRM, spreadsheets and documents with read-only access and prepares the report on request, with the source of each number. Which reports it can produce depends on the data you keep in those systems.

How does an AI agent help salespeople with CRM administration?

The CRM agent logs calls, emails and meetings to the right deal, fills in missing fields, reminds about next steps and prepares a short summary of the client and the deal before each meeting. The salesperson approves what goes out to clients.

Can the assistant serve clients in a B2B portal?

Yes. It answers about orders, deliveries, invoices, prices and availability for the specific client, sends documents and prepares repeat orders. Non-standard cases go to an account manager with a summary.

What can the agent take over in complaint handling?

Recognising the complaint, extracting product, order and problem, checking the order and warranty terms, requesting missing information and routing the case to a responsible person with a deadline. The decision on the complaint stays with your team.

How long does it take to build and deploy an agent?

We implement in 1–3 weeks. After the first call we clarify the tasks, the integrations needed and the specific timeline. The offer states the exact timeline for your case.

Do you offer support after the deployment?

Yes. After the launch you can add or change tasks, and we handle ongoing monitoring and improvements of the agent.

Do you work with companies in Bulgaria and in Bulgarian?

Yes. Mission Point is based in Bulgaria, the team works in Bulgarian and English, and the agents answer in both languages.

How is the price determined?

By the number of tasks, the systems to connect and the control you require. You get an offer with scope, timeline and price after the first call, before any work starts.

What happens to our data?

Where the data is stored and processed depends on the specific solution, and we define it in the offer before the start. The agent gets only the access it needs and every action is logged.

Want to automate a whole process, not only one role?

See how we connect agents, systems and people into one working process.

Pricing

Start with one agent. Grow a complete AI system.

We build solutions around the way you work, from an agent for specific tasks to a connected system for a whole department. We take on the preparation, development and rollout to make it as easy as possible for your team.

01

One AI agent

Takes on a specific role and the repetitive tasks that come with it.

Build from€500
  • One agent with a clearly defined role.
  • Up to 10 actions and up to 3 connected systems.
  • Set up with your rules and company information.
  • Testing with real cases, go-live and training.
Example

Tasks and follow-up

The agent records assigned tasks with an owner and a deadline, sends reminders and shows what is done, what is late and where action is needed. The manager follows the work in one place without constantly asking and reminding.

02

AI business process

Connects tasks, people and systems into one workflow, from incoming information to the final result.

Build from€900
  • Connected AI agents and automations.
  • Integrations with the systems you use.
  • Rules for execution, notifications and human approval.
  • Testing of the whole process, go-live and training.
Example

From enquiry to a scheduled viewing

The system clarifies what property the client is looking for, checks availability, sends suitable offers, books a viewing and enters the information in the CRM. The broker receives a prepared contact with a specific interest.

03

AI system for a department

Brings together the key processes, information and team work of a department.

Build from€1,500
  • Several connected processes and AI agents.
  • A shared knowledge base and integrations with your systems.
  • Roles, access rights, tracking and management reports.
  • Phased rollout and team training.
Example

AI system for the sales department

The system brings together enquiry handling, preparing individual offers, organising viewings and follow-up communication. It tracks the next steps with each client and gives the manager an up-to-date picture of sales.

Monthly support

Every solution includes monthly support based on its scope. It covers monitoring, knowledge base updates, bug fixes and a monthly report on workload and AI usage.

You do not need to know in advance which solution you need.

Tell us what you want to improve. We will propose the right scope and concrete next steps.

Discuss your project

Prices shown are starting prices and cover an agreed base scope. The examples illustrate possible uses; the specific features, integrations and final price are agreed in advance. The analysis and initial setup of the AI environment are quoted separately. External licences, AI usage and new features outside support are charged separately. All prices exclude VAT.

Request a demo

See how an AI agent can work in your business.

Tell us which task you want to speed up. We will show a suitable example and discuss a solution with a clear scope, price and implementation in 1–3 weeks.

  • Working example close to your case
  • Offer with scope, timeline and price
  • Agent in action in 1–3 weeks

hello@missionpoint.bg · 0879 532 629

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