Projects/AI Service Bot
Therma Numera: AI Service Bot
The AI assistant Timi and the renewed website take the guest from the question to the booking.
For Therma Numera Longevity & Spa, Mission Point built the AI assistant Timi and renewed the complex’s website to make it easier for guests to choose services and move on to booking.
- We builtthe AI assistant Timi
- We renewedthe complex’s website
- We connectedthe conversation with online booking
What we delivered
- AI assistantTimi answers guests in 5 languagesIn use
- WebsiteA renewed website for the complexIn use
Connected with the existing systems
- Online booking
- Knowledge base
- thermanumera.com
When a complex offers many services, guests need clear answers
Therma Numera Longevity & Spa is an adults-only complex in the Burgas mineral baths that combines hotel accommodation, mineral pools, a thermal zone, a Longevity centre, a gym and restaurants.
- thermanumera.com
- ClientTherma Numera Longevity & Spa
- SectorHospitality, spa and wellness
- UsersGuests looking for information before a visit or booking
- SolutionAn AI assistant, a renewed website and guidance to online booking
- ScopeTimi in Bulgarian, English, German, Russian and Turkish. In use since October 2026 on the home page of thermanumera.com
Making varied information easy to reach
Each area has its own information, terms and way of booking. Guests, however, see all of it as one experience.
Many services with different terms
Accommodation, pools, therapies and restaurants each have their own information and way of booking.
The same questions from guests
What the service includes, what the terms are, whether booking ahead is needed and how to book.
The path from question to booking
Information, conversation and booking need to be connected, not separate steps.
The task for Mission Point
To make the right information easy to find and point the guest to the next step: exploring a service, booking online or contacting the team.
How the solution works
Mission Point connected the AI assistant, the website and the existing online booking into one journey for the guest.
- 01
Timi answers questions
It uses a prepared knowledge base on the services, opening hours, terms, availability, prices and contacts and answers in Bulgarian, English, German, Russian and Turkish. Where information is not confirmed, it refers the guest to the team.
- 02
Guides to online booking
In the conversation Timi shows the available rooms and prices for the chosen dates. It then takes the guest to the complex’s booking system, where they complete the booking.
- 03
The website makes it easy to find your way
Mission Point renewed the complex’s website: information on the services is organised more clearly, and moving between the services, the assistant and booking is easier.
- 04
The information stays up to date
Timi’s knowledge base is updated with every change and automatically once a week. Conversations can be reviewed to find gaps and refine the answers.
Why we chose this approach
The AI assistant has to be a useful part of guest service, not a separate tool with no link to the rest of the digital experience. That is why Timi uses prepared information, guides to the existing booking system and leaves individual questions to the complex’s team.
This way AI, the website and the existing processes all work in the same direction.
How Timi guides the guest
Timi tells the services apart, guides to online booking and passes personal questions to the team.
- The guest asks about the pools, therapies, prices or the hotel.
- Timi answers straight away, in the guest’s language.
- It shows the available rooms and prices for the chosen dates.
- It takes the guest through to completing the booking.
- It passes personal and health questions to the team.
- Timi
Hello! I am Timi, the virtual assistant of Therma Numera. Ask me about the pools, the therapies, the prices or the hotel.
- Guest
Hotel
- Timi
Our boutique hotel has modern rooms with excellent comfort. How can I help you: accommodation, prices or something else?
- Guest
Book a room
- TimiWhen will you arrive?Tap a check-in day and a check-out day. Prices are per night, for two.WED21OctTHU22from €180FRI23from €190SAT24from €190SUN25from €180MON26from €180Guests1 adult2 adultsSee available rooms · 23–25 Oct · 2 nights
- Guest
23–25 Oct · 2 adults
- TimiAvailable rooms · 23–25 Oct2 nights · 2 adults · prices for the whole stay, with pools and the thermal zoneWith breakfastBreakfast and dinner +€1502 more available
Deluxe double room with balcony26 m² · With breakfast · Pay on arrival or nowReserve · €410
One-bedroom apartment42 m² · Separate living room420 €Numera Suites70 m² · 2 bedrooms620 € - Guest
Reserve · €410
- TimiReview your choiceDeluxe double room with balcony26 m² · With breakfast
- Dates
- 23–25 Oct · 2 nights
- Guests
- 2 adults
- Board
- With breakfast
- Cancellation
- Free up to 7 days before
Total price410 €Complete the booking →
The sample conversation is in Bulgarian; this is a translation.
What the business gains
- Better service at any timeGuests get an answer straight away and in five languages, without waiting for a free member of staff.
- Answers in the evening and at nightMost guests write in the evening, at night and on weekdays, when fewer staff are on the line or calling is not convenient. Timi answers them straight away.
- Fewer calls about the same thingsQuestions about prices, pools, therapies and terms are answered in the conversation. Reception has more time for guests on site and for questions that need a person.
- More engaged guests and a shorter path to bookingThe guest explores rooms and prices in the conversation and reaches a direct booking without searching on their own.
- Decisions based on data, not on feelingTraffic was already high, but it was not clear what interested guests most. Now the topics and questions are clear and can be brought forward on the website.
- Always up-to-date informationTimi’s knowledge base is updated with every change and automatically once a week, so guests get correct answers about prices, terms and services.
“We are extremely grateful to Mission Point for their professionalism and for delivering all of our joint projects. We have been working with them since the beginning of 2026 and can confidently recommend them to any company that wants not only top-level technology solutions, but also a partner who is fast, communicative and truly thinks about the business. We are impressed with our work together so far and are continuing with further projects to digitalize various processes in our company.”
What the solution makes possible
- An instant answer, in five languages
- Available rooms and prices right in the conversation
- A shorter path from the question to the booking
- Personal questions reach the team
- A review of the conversations and the gaps in the information
- A clearer website for exploring the services
In the age of AI every business should offer the best customer experience and shorten the path to the sale.
Timi answers the guest straight away and in their own language, then takes them from the first question to the booking. The guest gets more, and the path to the sale gets shorter.
How do your guests get to a booking?
If you run a hotel, spa or wellness complex, your team probably answers questions about services, terms, prices and bookings every day.
Mission Point can analyse this process and suggest where an AI assistant, better-organised information and connected digital tools can make things easier for both your guests and your team. We start by understanding the processes, not with a technology chosen in advance.