AI solutions/AI website agent
AI service agent for your website
It answers your visitors at any time, in Bulgarian and other languages: about products, availability, orders, delivery and stores.
Mission Point builds an AI agent that works on your website and takes over customers’ frequent questions. We build it on the real questions of your customers, not on assumptions: we start with an analysis of Google Analytics and of the enquiries your team receives. The agent passes complex cases to a person, together with the context of the conversation.
- Products and availabilitywhat you have and what fits
- Ordershow to order and what the status is
- Delivery and paymenttimes, costs, terms
- Stores and contactsaddresses, opening hours, phones
- A complex caseto a person on the team, with the whole conversation
Answers 24/7, in the customer’s language.
AI agents that already answer real customers
Not a concept but live agents. Examples: a hotel complex, a blinds manufacturer and a real estate developer. The conversation on the left is real.
A shortened excerpt from the conversation
- Customer
I want to buy blinds for French windows
- Kami
For French windows we have several suitable options, for example pleated blinds, roller blinds, vertical fabric blinds and external roller shutters. The choice depends on whether you want blackout, sun protection or a discreet decorative touch. Would you like fitting as well, or just the product?
- Customer
can I see the vertical ones
- Kami
Vertical fabric and aluminium blinds come in 4 models: …
The conversation was in Bulgarian; this is a translation.
Blinds and awningsKAMAX
Kami helps customers choose the right blinds, answers about measuring and care and points them to an order.
See the project“We are pleased with our cooperation with Mission Point and with the AI assistant Kami. The solution gives our customers an additional way to get product information and find their way among the models we offer. We value the team’s professional approach and their attention to the specifics of our products.”
Hotel and spaTherma Numera
Timi answers guests in 5 languages, shows available rooms and prices and leads them to online booking. On the website since October 2026.
See the project“We are extremely grateful to Mission Point for their professionalism and for delivering all of our joint projects. We can confidently recommend them to any company that wants not only top-level technology solutions, but also a partner who is fast, communicative and truly thinks about the business.”
Real estateHarmony Group
Harmony Assistant answers about the buildings, amenities and apartments and hands the buyer to the sales team with clear context.
See the project
The testimonials are published with the clients’ consent. More AI agents for sales and internal processes: AI agents and assistants.
Answers like a good employee, at any time
The goal is fewer repetitive enquiries for your team and a faster answer for the customer. The agent speaks in your brand’s tone and is embedded in the website without changes to the site itself.
Helps choose a product
Asks clarifying questions and recommends the right product or service, with a link to the page.
Answers about orders and stock
How to order, what is in stock and what the next step is, when connected with your systems.
Explains delivery and terms
Delivery times and costs, payment, returns and warranty, according to your rules.
Points to a store
Addresses, opening hours and contacts of the nearest store or office.
Hands over to a person
In a complex case it passes the customer to the team, with the context of the conversation.
Does not make up answers
It answers only from approved information. Where there is no confirmed answer, it says so and points to the team.
Four parts and four steps to an agent that learns from real conversations
- AAnalysis
What customers look for
- Analysis of the website’s Google Analytics
- The most visited pages and most asked questions
- The places where visitors leave
- BKnowledge
What the agent knows
- Information from the website: products, stores, delivery
- Frequent questions and your team’s answers
- Your brand’s tone and style
- CConversations
How it answers
- Scenarios for the most frequent questions
- Handover to a person in a complex case
- Testing with your team before launch
- DImprovement
How it improves
- 3 weeks of live operation with monitoring
- Analysis of the customer journey
- Fine-tuning and a report with ideas for improvement
How we get to launch
- 01SetupGoogle Analytics analysis, knowledge and scenarios, testing with your team, embedding in the website.1–3 weeks
- 02Live operationThe agent talks with real customers, while we monitor the conversations and correct the answers.3 weeks
- 03AnalysisWhat customers ask, where they stop, what they cannot find: in the conversations and on the website.after live operation
- 04Fine-tuningCorrections based on the results and a report with ideas for the next improvements to the agent and the website.after the analysis
We need three things from you: access to Google Analytics, access to embed the agent in the website, and a list of the frequent questions and answers your team uses today.
The agent can be on your website within 3 weeks of the start.
A clear price from day one
from1 500 €
one-off, excluding VAT. The exact price depends on the amount of information, the languages and the integrations.
Request a quoteIncluded
- Google Analytics analysis
- Building the knowledge and scenarios
- Embedding in the website
- 3 weeks of monitoring and customer journey analysis
- Fine-tuning and ideas for improvement
Separately
- Monthly AI credits: the cost of the AI model for the conversations, depending on volume
- Changes and new features after fine-tuning, after written approval
- Integrations with external systems, such as ERP, CRM or stock software, on estimate
How much does an AI website agent cost?
Development and implementation start from 1 500 € one-off, excluding VAT. On top of that there is a monthly fee for AI credits, which covers the cost of the AI model for the conversations and depends on the volume. Changes after fine-tuning and integrations with external systems are estimated separately.
How long does it take?
Setup takes 1 to 3 weeks until launch on the website. After that the agent runs live for 3 weeks under our monitoring, then we analyse and fine-tune it.
How is it different from a basic chatbot?
A basic chatbot works with buttons and fixed answers. The AI agent understands a question asked in the customer’s own words, answers from your information and leads the customer to the next step. We build it on the real questions of your customers.
What happens if the agent does not know the answer?
The agent answers only from approved information. When there is no confirmed answer or the case is complex, it says so and passes the customer to a person on the team, together with the context of the conversation.
Which languages does it speak?
Bulgarian and the languages we agree on. Timi, the agent of Therma Numera, answers in five languages.
Can it see orders and stock?
Yes, when we connect it with your systems, for example an online shop, ERP or stock software. We estimate integrations separately for each system.
Do we need to change the website?
No. The agent is embedded in your existing website. We only need access to embed it.
How do you keep the information up to date?
The agent’s knowledge is updated when things change. During live operation we monitor the conversations, find gaps and correct the answers.
How many of your team’s questions could an AI agent take over?
Request a demo. We will look at your website and enquiries and show you how the agent would answer your customers.
No commitment and no generic presentations: we talk about your business.