Digital transformation/Process digitalization
Process digitalization
The processes that live in Excel, email and paper today get their own system, built around the way you work.
Mission Point analyses how a process runs in your company and builds the system for it: requests, claims, enrolments, projects, reports or internal tasks. We connect it with the software you already use and add AI where it helps. We work with Bulgarian companies of 50 to 300 people in manufacturing, distribution and services.
- We understand the processwho does what and where time is lost
- We design the systemwhat goes, what gets automated
- We build and connectwith ERP, CRM, accounting and email
- We put it to workteam training and support
- We keep improvingthe next improvements
A first working solution in 1–3 weeks, when the scope is clearly limited.
The process works, but only because people keep it in their heads.
If you recognise this, the problem is not the people. The process has no system of its own.
- Requests and claims arrive by email, phone and Viber and are retyped by hand.
- The same data is entered into several spreadsheets and systems.
- You only find out the status of an order or task by calling a colleague.
- Management reports are put together by hand in Excel every month.
- When someone is away, the process stops.
- Off-the-shelf software does not fit the way you work, or expects you to change.
Digitalization does not start with software but with how the process should work. Often some of the steps simply go away.
The processes where the most time is lost
Sales and quotes
Enquiries, quotes, contracts and staged payments in one place, with a clear status for every client.
Orders and claims
Intake, tracking and replies to the customer, without forwarding emails between departments.
Projects and finance
Budgets, teams, suppliers and reporting for every project instead of dozens of spreadsheets.
Enrolment and service
Registrations, confirmations, invoices and schedules that run on their own from the request to the service.
Reports and forecasts
Data from several systems in one management view, up to date every day.
Company knowledge and tasks
Who does what, rules, documents and onboarding of new employees, available to everyone.
You do not have to start with everything. We usually digitalize one process first, prove the effect and move on to the next.
From a description of the problem to a working system
- 01We understand the processWe trace how the process runs today: who is involved, which data is used, where there is manual work and delay.Your part a meeting with the people who run the process.
- 02We design the solutionWe decide what goes, what gets automated and which systems need to be connected. We choose whether to use a Mission One module or build a custom system.Your part approving the scope and priorities.
- 03We build and connectWe build the system in short stages, connect it with your ERP, CRM, accounting and email and test with real data.Your part feedback and testing at each stage.
- 04We put it to workWe train the people who will work with the system and stay with them through its first real use.Your part team time for training.
- 05We keep improvingWe track how the system works and add the next improvements, automations or AI features.Your part a regular review of the results.
You do not need a technical specification. You describe how you work today and what you want to improve, and we turn that into a solution. A first working solution can be ready in 1–3 weeks when the scope is clearly limited.
We plan larger processes in stages and confirm the timeline after the analysis.
Processes we digitalized for our clients
KAMAX B2B
A claims system with an AI agent and ERP and CRM integrations.
See the project →
TrainingTraining Academy
Automated enrolment, emails and invoices without manual work.
See the project →AIManagementAI meeting system
Meetings turn into decisions, tasks and reports.
See the project →NDASales and ordersNDA project
AI systems for sales, order processing and customer service.
See the project →NDAPlanning and analyticsNDA project
Automated forecasts and business analytics with AI.
See the project →NDAKnowledge and workflowsNDA project
AI knowledge management and cross-team workflows.
See the project →The technology is chosen after the process
The best result often comes from a combination, for example a custom system connected to your ERP and to an AI agent.
A Mission One module
When a ready module covers the process: CRM, projects, tasks, HR.
Learn moreA custom system
When the process is specific to you, for example claims, enrolments or work with partners.
See examplesConnecting the systems
When the systems already exist and need to work together, without moving data by hand.
Learn moreAI agents and assistants
When AI can take over part of the work: answers, reports, documents.
Learn more
Not every digitalization needs AI. We add it only where it saves time or reduces errors.
The system follows the business, not the other way round
We start from how you work and choose the technology after that.
- You adapt to the software.The system is built around your process.
- A technical specification is needed.You describe the problem, we turn it into a solution.
- An implementation that takes months.A first working solution in 1–3 weeks with a limited scope.
- One more separate program.Connected with your ERP, CRM, accounting and email.
- You pay for features you do not use.We build only what is needed.
When you want to digitalize the processes of the whole company step by step, we continue as your digital transformation partner.
For companies that have outgrown spreadsheets and email
Managers and owners
You want to see what is happening in the company without asking and without waiting for a report.
Operations directors
You own processes where time is lost on manual work, re-entry and chasing.
Heads of department
Sales, service, finance or operations: you want the team to follow a clear process, not memory.
We most often work with companies of 50 to 300 people in manufacturing, distribution and services.
Questions about process digitalization
How is process digitalization different from Mission One?
Mission One is our business system with ready modules such as CRM, projects, tasks and HR. When a Mission One module covers your process, we use it. When the process is specific, for example claims or enrolments, we build a custom system and connect it with the rest of your software.
Is there always AI in the solution?
No. Many processes improve with a clear system and connected data alone. We add AI when it really saves time, for example for answers, reports or document processing.
How much does it cost?
The price depends on the process, the number of users and the integrations. We start with a free assessment, after which you get a concrete proposal with scope, timeline and price.
How long does it take?
A limited first process can be running in 1–3 weeks. Larger processes that involve several departments and systems are planned in stages, and we confirm the timeline after the analysis.
Do we need to replace the systems we use?
Usually not. We connect the new system with the software you already use, such as ERP, CRM, accounting, email and spreadsheets.
How is company data protected?
At the design stage we agree which data the system uses, who has access to it and where it is stored. We align the solution with your internal rules and with data protection requirements.
Who supports the system after launch?
We do. We support the system, track how it works and add improvements. If you want to digitalize other processes as well, we continue as your digital transformation partner.
What do we need to prepare?
It is enough to know which process you want to improve and to give us time with the people who run it. We agree access to the systems and sample data together.
Which process takes more time than it should?
Request a free assessment. We will look at the process with you and tell you how it could work and where to start.
No commitment and no generic presentations: we talk about your business.